Return, Refund & Exchange Policy

At Maalyavaan Jewels, we want you to shop with confidence. We carefully inspect and pack every order before dispatch. If you receive a damaged, defective, wrong, or eligible product, you can request a return or exchange as per the terms below.

Return & Exchange Window

• Customers must raise a return or exchange request within 24 hours of delivery.

• Any issue related to a damaged, defective, wrong, or missing product should be reported within this 24-hour period.

• Requests raised after 24 hours may be eligible for Maalyavaan Wallet / Store Credit or Exchange only, subject to our return conditions.

• No refund will be made to the original payment method for return requests raised after 24 hours.

Return & Exchange Conditions

To be eligible for a return or exchange:

• The product must be unused and unworn.

• The product must be returned in its original packaging.

• All tags, labels, invoices, jewellery boxes, accessories, and other items received with the order must be intact.

• The product must not show signs of damage, alteration, or misuse.

• For damaged, defective, wrong, or missing items, an unboxing video is required. The video should clearly show the package being opened from its sealed condition.

After 24 Hours – Wallet Credit / Exchange

If a customer raises a return request after 24 hours of delivery:

• The amount will not be refunded to the original payment method.

• If the return is approved, the eligible amount will be added to the customer’s Maalyavaan Wallet / Store Credit.

• The wallet balance can be used to purchase another product from Maalyavaan Jewels.

• Customers can also choose an eligible exchange product instead of wallet credit.

• If the customer does not want to select another product immediately, the eligible amount can remain as pending wallet/store credit and may be used for a future purchase.

• Any difference in price for an exchanged product will be adjusted accordingly.

How to Initiate a Return or Exchange

1. Contact the Maalyavaan Jewels customer support team within the applicable return/exchange period.

2. Provide your Order ID and registered contact number.

3. Mention the product you wish to return or exchange.

4. Select or explain the reason for the return/exchange.

5. Provide clear photographs of the product and packaging.

6. For damaged, defective, wrong, or missing items, provide the required unboxing video.

7. Our team will review the request and confirm whether the product is eligible.

8. Once approved, the pickup/exchange process will be initiated.

Refund Policy

Prepaid Orders

• For eligible returns reported within the applicable return period, the approved refund will be processed to the original payment method, subject to verification.

• For approved returns raised after 24 hours, the eligible amount will be provided as Maalyavaan Wallet / Store Credit instead of a refund to the original payment method.

COD Orders

• For eligible returns within the applicable return period, the refund may be processed to the UPI or bank account details provided by the customer, subject to verification.

• For approved returns raised after 24 hours, the eligible amount will be provided as Maalyavaan Wallet / Store Credit.

Exchange Policy

Exchange may be available in the following situations:

• If the exact product or variant is unavailable, our team will assist you with an alternative product/variant or provide eligible wallet/store credit.

• Any additional amount payable for a higher-value exchange product must be paid by the customer.

• If the selected exchange product has a lower value, the remaining eligible amount may be provided as Maalyavaan Wallet / Store Credit.

Promotional & Offer Orders

• Products purchased under Buy 1 Get 1, special offers, promotional offers, or other discounted campaigns may have separate return and refund conditions.

• In such cases, the refund may be provided as Maalyavaan Wallet / Store Credit instead of the original payment method, depending on the applicable offer terms.

Non-Returnable Products

The following products are not eligible for return or exchange unless the product received is damaged, defective, or incorrect:

• Custom-made or personalized jewellery

• Clearance / sale / final-sale products, where clearly mentioned on the product page

• Products that have been used, worn, altered, damaged, or tampered with by the customer

• Products returned without their original packaging, tags, or included accessories

Damaged, Defective or Wrong Product

If you receive a damaged, defective, or wrong product:

• Contact Maalyavaan Jewels within 24 hours of delivery.

• Keep the original packaging and all items received with the order safely.

• Provide a clear unboxing video showing the package being opened from its sealed condition.

• Share clear photographs and details of the issue with our support team.

• Our team will verify the claim and provide the appropriate solution, which may include replacement, exchange, refund, or wallet/store credit, depending on the situation.

Return & Exchange Verification

All returned products are subject to inspection after they are received by Maalyavaan Jewels.

If the returned product does not meet our return conditions, such as being used, damaged, altered, missing original packaging, or missing accessories, the return or exchange request may be rejected.

Refund Processing

• Approved refunds are generally processed within 7–10 working days after the returned product is received and successfully verified.

• The time taken for the amount to reflect in your bank account or payment method may vary depending on the respective bank or payment service provider.

• Wallet/Store Credit will be added to the customer’s Maalyavaan Wallet after the return is approved and verified.

Need Help?

For any return, refund, or exchange-related queries, please contact us:

Email: Maalyavaan@gmail.com

Our customer support team will be happy to assist you with your request.